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Fri, May 15



The Elements of Smile: Workforce Strategies for Revenue Cycle Success

Specific approaches and outcomes for organizations and individuals to optimize their healthcare revenue cycle workforce for revenue cycle success.

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The Elements of Smile: Workforce Strategies for Revenue Cycle Success
The Elements of Smile: Workforce Strategies for Revenue Cycle Success

Time & Location

May 15, 2020, 1:00 PM


About the Event

The healthcare revenue cycle workforce is among the most diverse collection of skillsets in business. Given the diversity of skillsets, cost management challenges, technology and a constantly changing healthcare landscape, too many organizations and leaders leave their revenue cycle workforce to chance. Revenue cycle team members often feel neglected in a high-pressure environment with increasing complexity and perceive threats from outsourcing, technology conversion and automation. 

Engaging the revenue cycle workforce so that they find meaning in each direct or indirect patient interaction is still the foundation for a high performing revenue cycle. This presentation offers some approaches for both leaders and team members to improve engagement and alignment, better integrate technology, source, retain and develop team members and leaders in a competitive labor market while facing the external pressures for month to month results. 


Wendell White has 24 years of healthcare experience, including 20 years specifically in healthcare revenue cycle. Wendell received a Bachelor of Arts in Public Policy from Duke University, and a Master of Public Health from Columbia University.

Wendell’s leadership of a variety of revenue cycle initiatives have been critical in achieving over $150M of reimbursement and cost improvement to healthcare organizations. He began his career in health plan operations and healthcare IT, before becoming one of the initial Accretive Health, now R1, associates.  His career includes staff and senior executive roles with some of the nation’s leading health systems, including Trinity, Ascension, Ochsner and Virginia Commonwealth University. His transformational leadership and people development are the cornerstone of the professional achievements he values the most. He and his family enjoy travel and the outdoors in their spare time.


Registration is FREE to both HFMA members and non-members: CPE Credits: 1.0

To receive CPE credit for this session you will be required to register and log on to the event individually.


For more information contact Brenden Mance at or 585-276-7440

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