Telehealth and Patient Payments: How to Drive Financial Engagement in a Virtual Environment

A global pandemic has changed the way healthcare organizations engage with patients. Virtual options like telehealth are helping providers care for patients while following social distancing guidelines and reducing the risk of exposure to COVID-19. As the volume of telehealth services increases, what do providers need to know about collecting patient payments in a virtual healthcare environment? In this webinar, we’ll show how providers can collect payments for telehealth services in an efficient and germ-free way. We’ll also explore ways to improve patient financial engagement with digital tools that increase automation and reduce the time and costs to collect.

LEARNING OBJECTIVES:

· Discuss payment options that drive self-service payments and minimize physical contact

· Identify strategies to automate payment collections

· Define financial engagement touchpoints within your telehealth workflow, including making the most of the “virtual waiting room”