Lessons learned from COVID-19: Optimizing patient engagement with cloud

In the wake of COVID-19, many healthcare providers that traditionally relied on physical office space had to quickly adapt their operations to meet regulatory guidelines and ensure the safety of their employees by shifting to remote work.  On top of these workforce restrictions, healthcare organizations of all types undoubtedly saw an increase in call volume and patient engagement due to the pandemic. Without a physical office, corporate VPN, or standard equipment, many were faced with challenges and learning lessons when forced to turn to new methods of patient engagement, manage increased call volumes, and drive performance when operating with a remote workforce.